frequently asked questions
When can I expect to receive my order?
Invitations & Day-of Paper
The whole process for invitations typically take about 3-6 weeks plus shipping time. This will depend on the size of your order and how quickly we receive the needed content from you.
Guest Books & Vow Books
Our wedding books take about 6-7 business days plus shipping time. Shipping to the US takes 2 business days and 2-4 business days for international destinations.
Can I rush my order?
Yes! Please contact us with your due date and we will let you know if it is possible based on our current availability. A rush fee will be added to your order if we are able to do so.
What can be customized on a semi-custom design?
The text, calligraphy style (if any), ink color, paper type, printing method, can be changed on a semi-custom design. Minor change to the text layout is also possible. Any customization or artwork addition to the semi-custom design will have an additional cost.
Can I use a calligraphy font?
To keep the integrity of our designs, we proudly use our own signature calligraphy styles, so we do not use calligraphy computer fonts on our designs. Please visit our Invitation Guide for our calligraphy options. Our calligraphy styles are handwritten, then digitized for production. Calligraphy recipient address will be handwritten. If you’d like digital printed address, they can only be in block text.
Can I change the design and calligraphy style after seeing the first proof?
There will be an additional cost to change the design and calligraphy style once the first proof has been sent. We recommend finalizing the design and calligraphy style before placing your order. These are major changes which are not included in your order, unless your order is a custom design. If you have any questions regarding the design or would like to ask our opinion, we are more than happy to help!
Can I change the quantity of my order?
You can change the quantity of your order before they get sent to production. Once it is in production, we can no longer make any changes. If you need to add more quantity, you will have to place a new order.
Do you offer samples?
Yes, you can purchase the sample kit here.
Please visit our Terms & Conditions page for more information.